Category: Complaints

Advice for GP locums on handling and managing complaints by or about sessional GPs: how complaints work, how to handle complaints by patients (or colleagues) and how to reflect effectively on complaints in general practice.

Patients will see GP notes on record from December 2021

New GP notes on record will be visible to patients via the NHS App from December onwards.

Majority of BAME GP staff face racism at work, survey finds

Dr Richard Fieldhouse, NASGP chair, said: 'This outstanding piece of work should be essential reading for all involved at any leadership level within primary care.'

Q&A: How NASGP Locum Chambers manage complaints and significant events

Complaints and significant events can be a stressful part of a GP locum’s career, especially when faced alone. But they also pose an opportunity to improve patient satisfaction, and support the GP locum to learn and grow

Complaints

State-backed indemnity –  what it means for sessional GPs

There's still some uncertainty about the new state-backed indemnity scheme for England and Wales, and Rachel Birch from the MPS has the answers.

Significant events and Swiss cheese

There is a scientific discipline called human factors and ergonomics (HF&E) which recognises the absolute certainty that human beings will make mistakes, and so seeks to design working systems and environments that work around our human nature to reduce the risk of error as far as possible.

A challenging colleague

Two-week referrals: a cocktail for complaints in general practice

Avoiding pitfalls on home visits – GP locum advice

Have a safer and more effective home visit during your next locum session.

Reducing errors and mistakes arising from lack of continuity of care

There are a number of risks when different healthcare professionals are involved in a patient’s care. Continuity of care can be compromised. What are the risks for locum GPs?

Referral risks for GP locums

Speaking up

Raising concerns about poor prescribing

Locum feedback and complaints

There are many reasons why doctors working as locums may be more at risk of receiving a complaint. Sara Chambers, NASGP’s appraisal and revalidation lead, and Charlotte Hudson, writer at MPS, provide tips on protecting yourself from complaints and the current complaints process.

Complaints

Fit note GP guidance for urgent forms and letters

When a locum cancels a session

No matter what the reason, the sudden unavailability of a doctor or nurse is at the very least upsetting for patients, and in some cases can have serious adverse consequences on patient care. Practice staff go frantic having to rearrange appointments or find alternative cover.