Knowledgebase
Q&A: How NASGP Locum Chambers manage complaints and significant events
Complaints and significant events can be a stressful part of a GP locum’s career, especially when faced alone. But they also pose an opportunity to improve patient satisfaction, and support the GP locum to learn and grow
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Significant events and Swiss cheese
There is a scientific discipline called human factors and ergonomics (HF&E) which recognises the absolute certainty that human beings will make mistakes, and so seeks to design working systems and environments that work around our human nature to reduce the risk of error as far as possible.
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Locum feedback and complaints
There are many reasons why doctors working as locums may be more at risk of receiving a complaint. Sara Chambers, NASGP’s appraisal and revalidation lead, and Charlotte Hudson, writer at MPS, provide tips on protecting yourself from complaints and the current complaints process.
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When a locum cancels a session
No matter what the reason, the sudden unavailability of a doctor or nurse is at the very least upsetting for patients, and in some cases can have serious adverse consequences on patient care. Practice staff go frantic having to rearrange appointments or find alternative cover.
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Read GP financial advice on setting up a self asessment tax account for sessional GP work, starting out as a GP locum, how IR35 affects your GP locum, whether to join, stay or leave the NHS Pension Scheme, and what allowable expenses GP locums should record in their annual tax return.