Q&A: How NASGP Locum Chambers manage complaints and significant events

14th September 2020 by Steve Shaw, NASGP Chambers Development Manager

Q&A: How NASGP Locum Chambers manage complaints and significant events

Complaints and significant events can be a stressful part of a GP locum’s career, especially when faced alone. But they also pose an opportunity for the GP locum and the practice they work in to improve clinical practice and patient experience. Handled well, they improve patient satisfaction, and support the GP locum to learn and grow.

Steve Shaw is an NASGP Membership Support Manager, and is also an experienced Chambers Manager. He and colleague Ali Lewis are the first port of call for members in helping members get the resources they need and make the most of their membership. 

In this Q&A, Steve explains how a GP locum who’s a member of a Locum Chambers receives support during the complaints process, and why supporting GP locums at these times is key to the work a Locum Chambers does. 

Q: What kinds of complaints or significant events do GP locums typically face? 

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"Before I used LocumDeck, some practices used to ignore my terms and conditions and add bookings to their diaries that they hadn't confirmed with me. Now, my terms and conditions get sent out with every communication and I can confirm sessions by email really easily. I love having a paper trail that's easy to follow – no more endless hunts through random emails. "

Dr Paula N, GP

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