6. Complaints

NASGP AppraisalAidPrevention is better than cure, so first read our comprehensive article written with our colleagues at MPS on how to avoid complaints:

Complaints are a form of significant event and rarely happen purely because of the failings of one person. Beneath the surface there is often a thread of system failings that put the clinician working at the sharp end - that's you - on a collision course with a complaint; the so-called Swiss cheese effect, with its supporting enhanced significant event analysis, may therefore, be a suitable option for looking into a complaint. Alternatively, for a less in depth approach to significant event analysis, try the other template below based on fields suggested by the RCGP.



Speaking up


April 17th, 2015

As a sessional GP you may not feel comfortable raising concerns about a colleague, but patient safety comes first so it is important that you speak up, writes Charlotte Hudson, Content Editor at MPS. ...

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Locum complaints

January 29th, 2015

There are many reasons why doctors working as locums may be more at risk of receiving a complaint. Sara Chambers, NASGP’s appraisal and revalidation lead, and Charlotte Hudson, writer at MPS, provide ...

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When a locum cancels a session

August 26th, 2014

No matter what the reason, the sudden unavailability of a doctor or nurse is at the very least upsetting for patients, and in some cases can have serious adverse consequences on patient care. Practice...

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Unwelcome patient attention

December 23rd, 2013

Sessional GP and MPS medicolegal consultant Dr Rachel Birch shares a case scenario about a patient who stalked her GP  Dr L worked as a locum GP in Manchester, doing maternity and other long-term locu...

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Obstacles to openness

October 28th, 2011

Sometimes, being open with patients when things go wrong is not as easy as you may think, particularly if you are a sessional, says MPS writer Sarah Whitehouse. Following an adverse event, being open ...

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