6. Complaints

NASGP AppraisalAidPrevention is better than cure, so first read our comprehensive article written with our colleagues at MPS on how to avoid complaints:

Complaints are a form of significant event and rarely happen purely because of the failings of one person. Beneath the surface there is often a thread of system failings that put the clinician working at the sharp end - that's you - on a collision course with a complaint; the so-called Swiss cheese effect, with its supporting enhanced significant event analysis, may therefore, be a suitable option for looking into a complaint. Alternatively, for a less in depth approach to significant event analysis, try the other template below based on fields suggested by the RCGP.