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Pressure mounts to sort out Capita chaos

28th November 2018 by NASGP

Pressure mounts to sort out Capita chaos

Short version: please consider submitting a Subject Access Request to NHSE using the form below!

Campaign group GP Survival is working with NASGP to get action on Capita/NHSE’s abject mishandling of our pensions contributions.

The background is that NHSE signed the handling of pensions contributions over to Capita about five years ago, against the advice of pretty much everyone who questioned the wisdom of doing that with an organisation with an unblemished record of public sector failure. Since then, to no one’s surprise, Capita have lost an unspecified amount of money thought to run to hundreds of millions (they won’t say), and NHSE have taken the following approach to the problem they’ve created:

  1. Wait for individual doctors to obtain their data from NHSE, generally through the SAR process I’ve been coordinating.
  2. Wait for an individual doctor to identify errors in that data, by going back through years of their own records and meticulously cross-checking NHSE’s data against their own.
  3. Wait for them to notify NHSE of the errors.
  4. Once notified of the errors, invite them to resubmit all the paperwork which NHSE have lost.

This is a problem which disproportionately affects sessional GPs because we have more individual pensions contributions each month, and this campaign with GP Survival seeks to keep the pressure on them through the submission of individual Subject Access Requests.

"I fell into a salaried role post-CCT, so faced with an unexpected relocation to a completely new area of the country the thought of GP locuming was incredibly daunting.

The assistance I have received from NASGP has been invaluable. I have received excellent and patient admin support when setting up my LocumDeck account. I have enjoyed the monthly chambers meetings I have attended: this made locuming feel far less isolating.

I have easily found plentiful work and am grateful for the invoicing and pension forms being taken care of – this gives me time to focus on the clinical work or make the most of precious days off.

With the support of NASGP Locum Chambers I have filled my diary working in a variety of practices in my new area, and have now joined one practice I enjoyed locuming at on a salaried basis while I continue to do some locum work on top using LocumDeck."

Dr Joanne Wright, GP, Essex

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