Patient Experience in Adult NHS Services

26th March 2012 by Louise Hudman

This guideline summarises good patient care, which hopefully we are doing already. It emphasises that patients should be involved in decision-making about their care and should be treated with respect at all times.

The most interesting thing which could change our practice is how we communicate risk to make it easiest for patients to understand. They give the following advice:

  • Express risks as absolute not relative ( eg risk rises from 1 in 100 to 2 in 100, rather than ‘it doubles’)
  • Make the denominators equal  (eg 5 in 100 and 10 in 100, rather than 1 in 20 and 1 in 10)
  • Use a natural frequency rather than percentage (eg 1 in 100 rather than 1%)
  • Present the risk over a period of time if possible (eg 1 in 100 over 1 year)
  • Express risk as both positive and negative (ie succeeds for 97 out of 100 and fails for 3 out of 100)
  • If possible, use pictures / diagrams / charts etc.

Join

Join to view the rest of this content, as well as access all the benefits of joining NASGP.

Join

Login

Already a member? Login to view this content.

Login

"The NASGP and the GP locum chambers that I'm in have provided invaluable assistance both before and through Covid-19 to me as a full-time GP locum. All aspects of locum work have been made easier as a result of membership and the chamber's support structure - from accessing work, to ensuring invoicing and documentation is all sorted, and access to other locums as peer support. Having a chamber manager means I feel more secure and can devote more of my energy on my clinical work."

Dr Richard Smith

Dr Richard Smith

See the full list of features within our NASGP membership plans

Membership