MSF using 360 Clinical may be a useful tool for some locums

19th June 2009 by NASGP

NASGP member Jenny Wilson works as a  regular locum GP in a few practices has just performed some Multisource Feedback from 360° Clinical and has ofeered to share her experience with fellow members:

I decided to try this pilot to see how feasible it would be for a GP locum to do. There were frustrations initially as I could not get it to accept NHS email addresses but that was sorted centrally, I presume they loaded them manually. I found in one practice where I work arranging the patient feedback was easy. I suspect that it would have been much more difficult in the other larger practice with a more deprived and ethnically diverse population. That the feedback went to my appraiser was difficult as she did not know that I was doing this and it is still 5 months until my appraisal. She sent me the paper copy which I felt that I am quite capable of coping with myself.

As to the results, from the patients I admit that I had flicked through them before sending them off. This could have led to me extracting poor ones but as there were not any I didn’t worry. The only score which disappointed me slightly was that patients seem to perceive I do not ask their permission to examine them adequately. I need to think about how I address this. I also wonder why comments were not asked for when they are from colleagues.

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"I started working as a locum GP in January this year and NASGP have been invaluable in helping to co-ordinate my bookings and organise all the administrative aspects of sessional work which can be complex and time consuming. Their client support is outstanding and they have always resolved any queries promptly and personally. They care about the service they provide and I would not hesitate to recommend them to any sessional GPs who want to minimise time spent on administration and focus on providing patients with high quality care."

Dr Paul Riley, Locum GP

Dr Paul Riley, Locum GP

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