How GP locums handle ‘difficult’ consultations

1st March 2021 by Dr Leila Saeed

How GP locums handle ‘difficult’ consultations

As I sit here as a GP locum in this new GP surgery on a sunny Monday morning, I find myself staring in bewilderment at my computer screen. It is around 8:50am and I am still reeling after the last patient, who has just stormed out of my room.

The patient was evidently not happy with the consultation today and did not hesitate in letting me know both through body language and words to the effect of: “This is nonsense, you do not care about me.” Despite being  rare, these consultations can leave us as GP locums feeling disappointed, shocked and quite frankly contemplating why we chose this career path, even if this thought is only temporary.

Furthermore, it can make us feel guilty about how we came across: Did I provoke the patient? How could I have done things differently? Will this result in a complaint?

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"I started my career as a locum last year a week after CCT. I strongly agree with the doctors who praise the NASGP team. If there is no NASGP, there would be no GP locum called Dr Darshanie Seneviratne.

The team is absolutely amazing especially Dr Richard Fieldhouse, Ali Lewis and Jacqui Gumbrell – all providing unbelievable support to us. I've never seen such urgent assistance from any other team at any point in my career. For example when one of my invoices was delayed by a month and a half, Ali was incredibly supportive. It is a very good strength for us as we have support with any issues. I would like to stay with this amazing team forever. God bless them!"

Dr Darshanie Seneviratne, Essex

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