Remote locum work for GP locums on LocumDeck (Devon landscape)

NASGP remote work

NASGP is working closely with a growing number of primary care organisations such as CCGs and ICS, alongside IT providers, to enable our remote-enabled GP locum members to link up with remote-enabled practices, including:

  • Devon CCG and GPintheCloud.
  • Herts & West Essex (coming soon).

Practices book remote GP locums directly through LocumDeck so GP locums remain self-employed, charging their own rates, using their own terms and conditions. We run regular Zoom meetings with GP locums to share feedback, support each other, share best practice and get to know the area, its GP practices and each other a bit better.

Follow the simple instructions on this page to set yourself up to do remote GP locum work through NASGP’s LocumDeck.

As soon as you’ve submitted the submission form in ‘Compulsory documentation and ID check, we can activate your access to remote GP locum work.

NASGP Remote Digital Locum Chambers

Compulsory documentation and ID check for GP remote sessions

As well as the usual documents you usually provide (like your CV and proof of medical indemnity) we also require the following three documents to be uploaded directly into your LocumDeck ‘My profile – Other helpful documents’ area when you apply to work remotely.

The NASGP remote consulting session cycle

To support remote GP locums and practices, we’re introducing a simple remote locum consulting session cycle. This enables the locum to keep in touch with the practice and to share feedback and spread best practice.

Check-in with other remote locums

We ask remote GP locums to agree to attend as many Zoom meetings as possible. We organised the meetings, and we keep a close eye on their format and usefulness. 

Check-in with the practice

Before each remote session, we ask a GP based at the practice to text you their mobile number if you need any urgent clinical support during the remote locum session.

In addition, we ask a receptionist or other practice staff member will call you to make sure you’re soon ready to start the remote GP locum session, and confirm you’ve been sent the locum pack and have a direct number to call the practice.

Check-out with the practice

After your remote locum session, you’ll need to call the practice to hand over any admin or clinical issues relating to the remote GP session.

Setting up your remote sessions and practices in LocumDeck

Once we’ve processed your form, we’ll send you a link back here, and this video describes how to set up your remote sessions and practices.

All remote GP locum sessions must be booked using LocumDeck’s Instant Book.

LocumDeck is a tool for you to set up your locum practice in a way that suits you. Set as many different types of remote GP session as you’d like, including:

  • Session start time.
  • Session length.
  • Number of patients.
  • Appointment length.
  • Pension/cost.

As soon as you’ve set up your remote GP locum sessions and remote GP practices, all you need to do now is add your available dates and times for remote work into your LocumDeck calendar. GP practices will be able to book you for remote sessions straight away.

GP locum remote work FAQs

What rate should I charge for remote GP locum work?

As you’re a self-employed independent GP locum, you can charge your own rate for remote sessions.

Because everything is done via Instant Book, LocumDeck automatically compiles all your invoicing and NHS Pension information. LocumDeck gets you ready to invoice the practice at the end of each month.

How can I increase my chances of getting booked for remote GP locum sessions?

Although the rates you’re charging may play a factor to getting booked for remote GP locum work, having a complete and up-to-date profile in LocumDeck can also make a real difference.

What is the fee for remote GP locum work through LocumDeck?

All sessions performed remotely through LocumDeck are subject to a fee, regardless of whether booked manually or through Instant Book.

Depending on your existing level of NASGP membership, you will pay £11 for the first 20 sessions per month if Membership Plus or Chambers, or £15 per session for regular Membership.

What if a patient needs seeing face-to-face?

Note in the patient’s record that you’ve advised them that they need to book this with the GP practice, and the patient needs to be told to rebook for a face-to-face appointment.

How do I interact with remote GP patients?

You’ll be using software (called a ‘thin client’) that gives you a view of the usual Windows screen that the practices uses, so you’ll have access to its full SystmOne or Emis, Docman, eConsult or other systems.

How are remote GP locum phone calls managed?

  • You are responsible for calling the patient from your own device, unless otherwise provided by the practice. As a self-employed GP locum, you can factor this cost into your fees if you haven’t yet added free calls into your phone contract.
  • Some GP practices will provide a ‘soft phone’ ie Surgery Connect, where you phone the patient via your computer.
  • Some GP practices have a policy where they record all phone calls for audit purposes.
  • If you have any specific questions relating to remote GP locum phone calls, you can check with the practice in advance of making yourself available for remote sessions there.

Remote locum working handbook

We have a remote GP locum handbook for NASGP members.

Remote GP locum handbook

How does medical indemnity work for remote working?

Here are some links to indemnity providers about cover for remote GP locums:

* MPS.
* MDU.
* MDDUS.

More advice on remote GP working from the GMC.

Devon practices use GPintheCloud for remote GP locum work

Using GPintheCloud on an Apple Mac

During the GPIntheCloud pilot we have identified a high volume of issues for users on Apple Mac devices and will be limiting our support for Mac Users as the service moves out of pilot and into production, during April. These issues are due to limited support of the NHS Identity agent for smart cards from Apple Mac Computers. There are two things the locum can try themselves before reporting issues to the Help Desk:

The most stable and supported use of the GPintheCloud platform is from a Windows 10 or 11 device using an Omnikey card reader.

Smartcard reader

GPintheCloud software

When you get your first booking, the practice will inform the team at GPintheCloud that you need to be given a GPintheCloud account. The GPintheCloud team will send you a welcome email in the week before your first session begins, covering how to install their software and log in with your GPITC account. This email will come from helpdesk@integy.co.uk. If you have not received these instructions 48 hours prior to your first session please check your spam/junk folders and if you still cannot locate it, contact the helpdesk on 01752 398547. GPintheCloud is a partnership between Integy and Delt Shared Services and you could find yourself speaking to either organisation.

Helpline for NASGP members doing remote GP sessions for practices in Devon

This is the urgent support helpline for GPs whilst performing a remote digital locum session.

  • Call 01752 398547.
  • The desk is manned 0730-1900 M-F and we target answering 80% of calls within 34 seconds.

Connection issues, be they speed or quality are most likely to be (in order):

  • A local wifi issue (move closer!)
  • A local router issue (reboot)
  • An internet service provider issue (is anything else working?)
  • A GPitC network issue
  • An internet ‘backbone’ issue (where the user cannot connect to GPitC at all or is seeing frequent service dropouts).

Where a locum can connect but can’t get into the clinical system, it’s likely to be smartcard issues (call the service desk) or possibly that the practice hasn’t setup access properly, which needs a call to the practice to confirm.

Reasons a remote GP locum might need to ring include:

  • Unable to connect to GPintheCloud at all.
  • Parts of the desktop suite not working as expected (smartcard issues for example).
  • If you lose connectivity with work unsaved and do not think they will be able to reconnect within an hour. We’ve extended the automatic timeout from 20 minutes to 1 hour meaning any GPintheCloud session that goes inactive for an hour, will automatically shut down. If there is no unsaved work then a session closing doesn’t matter, you just login again and a new session will startup.

GPs should not need to call:

  • To setup a new user – we’ll do that by email for now.
  • At the start or end of a session, even if the session overruns.

Remote GP locum induction packs for Devon

GP practices are being asked to provide these, and if you aren’t sent one within a few days of your first session, we recommend emailing the practice (all contact details in LocumDeck).

One of the outcomes of this pilot so far is to reimplement the NASGP’s Spip project.

Meanwhile, GP locums in the pilot have found this publicly accessible link of value regards local pathways and services.

South and West Devon Formulary and Referral

 

Virtual Care Anywhere

We’re currently running a pilot with five practices in the area to book locums through LocumDeck and then enable a connection using Virtual Care Anywhere (VCA).

As a locum, you use your own home PC or Mac, and once you’re received your free Virtual Care Anywhere account, you’ll receive further instructions on how to get set up.

Apply for Virtual Care Anywhere account

GP locums

In your remote session description, please append [VCA] to the begging of each remote session eg

  • [VCA] 4 hours, 18 patients, 15 min appts, plus any necessary paperwork

These are the five pilot VCA practices:

  1. Hatfield Road Surgery – Emis
  2. More coming soon.

TPP SystmOne setup guide

Emis setup guide

Need support?

Email sneeics.eastaccord.vdi@nhs.net or support@loginconsultants.com. NB there is no phone support number.

Devon area

Devon practices use GPintheCloud for remote GP locum work

Using GPintheCloud on an Apple Mac

During the GPIntheCloud pilot we have identified a high volume of issues for users on Apple Mac devices and will be limiting our support for Mac Users as the service moves out of pilot and into production, during April. These issues are due to limited support of the NHS Identity agent for smart cards from Apple Mac Computers. There are two things the locum can try themselves before reporting issues to the Help Desk:

The most stable and supported use of the GPintheCloud platform is from a Windows 10 or 11 device using an Omnikey card reader.

Smartcard reader

GPintheCloud software

When you get your first booking, the practice will inform the team at GPintheCloud that you need to be given a GPintheCloud account. The GPintheCloud team will send you a welcome email in the week before your first session begins, covering how to install their software and log in with your GPITC account. This email will come from helpdesk@integy.co.uk. If you have not received these instructions 48 hours prior to your first session please check your spam/junk folders and if you still cannot locate it, contact the helpdesk on 01752 398547. GPintheCloud is a partnership between Integy and Delt Shared Services and you could find yourself speaking to either organisation.

Helpline for NASGP members doing remote GP sessions for practices in Devon

This is the urgent support helpline for GPs whilst performing a remote digital locum session.

  • Call 01752 398547.
  • The desk is manned 0730-1900 M-F and we target answering 80% of calls within 34 seconds.

Connection issues, be they speed or quality are most likely to be (in order):

  • A local wifi issue (move closer!)
  • A local router issue (reboot)
  • An internet service provider issue (is anything else working?)
  • A GPitC network issue
  • An internet ‘backbone’ issue (where the user cannot connect to GPitC at all or is seeing frequent service dropouts).

Where a locum can connect but can’t get into the clinical system, it’s likely to be smartcard issues (call the service desk) or possibly that the practice hasn’t setup access properly, which needs a call to the practice to confirm.

Reasons a remote GP locum might need to ring include:

  • Unable to connect to GPintheCloud at all.
  • Parts of the desktop suite not working as expected (smartcard issues for example).
  • If you lose connectivity with work unsaved and do not think they will be able to reconnect within an hour. We’ve extended the automatic timeout from 20 minutes to 1 hour meaning any GPintheCloud session that goes inactive for an hour, will automatically shut down. If there is no unsaved work then a session closing doesn’t matter, you just login again and a new session will startup.

GPs should not need to call:

  • To setup a new user – we’ll do that by email for now.
  • At the start or end of a session, even if the session overruns.

Remote GP locum induction packs for Devon

GP practices are being asked to provide these, and if you aren’t sent one within a few days of your first session, we recommend emailing the practice (all contact details in LocumDeck).

One of the outcomes of this pilot so far is to reimplement the NASGP’s Spip project.

Meanwhile, GP locums in the pilot have found this publicly accessible link of value regards local pathways and services.

South and West Devon Formulary and Referral

 

Herts & West Essex

Virtual Care Anywhere

We’re currently running a pilot with five practices in the area to book locums through LocumDeck and then enable a connection using Virtual Care Anywhere (VCA).

As a locum, you use your own home PC or Mac, and once you’re received your free Virtual Care Anywhere account, you’ll receive further instructions on how to get set up.

Apply for Virtual Care Anywhere account

GP locums

In your remote session description, please append [VCA] to the begging of each remote session eg

  • [VCA] 4 hours, 18 patients, 15 min appts, plus any necessary paperwork

These are the five pilot VCA practices:

  1. Hatfield Road Surgery – Emis
  2. More coming soon.

TPP SystmOne setup guide

Emis setup guide

Need support?

Email sneeics.eastaccord.vdi@nhs.net or support@loginconsultants.com. NB there is no phone support number.