Capita under fire over NHS Pensions problems

23rd October 2020 by NASGP

Capita under fire over NHS Pensions problems

Doctors are despairing over pension and primary care support shortcomings, the Financial Times’s FT Adviser reports.

The BMA has accused Capita, the company responsible for Primary Care Support England, of making a number of mistakes, including processing errors, incorrect payments or records, and incorrect employer contribution deductions.

In particular, the BMA highlighted the problem of late NHS Pensions payments to GP locums. 

The grassroots organisation GP Survival has campaigned for years on behalf of what it describes as ‘dozens of cases’. 

The NASGP fully supports the BMA and GP Survival’s activism, and urges NASGP members to get in touch (either with the NASGP, or either of the campaigning organisations) if they have experienced problems of their own with NHS Pensions. 

A Capita spokesperson told FT Adviser: “Historically, it has been challenging for GPs to submit the correct information, and we would receive forms that were filled in incorrectly or with data missing. 

“PCSE will always work with GPs to correct these issues and help get their records complete.”

Dr Richard Fieldhouse said: “The NASGP has itself taken a proactive approach to solve this issue going forwards by developing a sophisticated IT system, LocumDeck, for our members, and free to practices, that allows locums to keep meticulous pension records and copies of relevant forms. 

“In LocumDeck, pensions are calculated and completed automatically during invoicing, and are then stored online and downloadable for easy future reference. This has already helped supporting members access historical information in cases where paperwork has been lost.” 

Click here to find out more about LocumDeck.

"LocumDeck is so good and so intuitive that I am lost for words and utterly filled with glee.

It can send an email confirming the sessions that are booked and creates and emails invoices direct to the practice for you. These contain links to your beautifully laid out ‘credentials’ page with all your relevant documents, and a model contract that is all ready for you to accept or edit.

It automatically produces and sends the locum form A, and will produce locum form B. It also acts as the calendar... And it all happens automatically. It is really less than a minute to invoice and do the pension forms, with everything calculated perfectly."

Dr Annette Steele

See the full list of features within our NASGP membership plans

Membership