Capita under fire over NHS Pensions problems

23rd October 2020 by NASGP

Capita under fire over NHS Pensions problems

Doctors are despairing over pension and primary care support shortcomings, the Financial Times’s FT Adviser reports.

The BMA has accused Capita, the company responsible for Primary Care Support England, of making a number of mistakes, including processing errors, incorrect payments or records, and incorrect employer contribution deductions.

In particular, the BMA highlighted the problem of late NHS Pensions payments to GP locums. 

The grassroots organisation GP Survival has campaigned for years on behalf of what it describes as ‘dozens of cases’. 

The NASGP fully supports the BMA and GP Survival’s activism, and urges NASGP members to get in touch (either with the NASGP, or either of the campaigning organisations) if they have experienced problems of their own with NHS Pensions. 

A Capita spokesperson told FT Adviser: “Historically, it has been challenging for GPs to submit the correct information, and we would receive forms that were filled in incorrectly or with data missing. 

“PCSE will always work with GPs to correct these issues and help get their records complete.”

Dr Richard Fieldhouse said: “The NASGP has itself taken a proactive approach to solve this issue going forwards by developing a sophisticated IT system, LocumDeck, for our members, and free to practices, that allows locums to keep meticulous pension records and copies of relevant forms. 

“In LocumDeck, pensions are calculated and completed automatically during invoicing, and are then stored online and downloadable for easy future reference. This has already helped supporting members access historical information in cases where paperwork has been lost.” 

Find out more about LocumDeck.

"I have found LocumDeck to be the most helpful and invaluable resource for keeping bookings and accounts. I want to thank you for the wonderful service you provide. Many thanks once again for all the NASGP provides, and particularly for use of the excellent resource LocumDeck has proved to be – something I have recommended to many colleagues who have taken a step to locum work."

Dr Ruth Snowball, Birmingham

Dr Ruth Snowball, Birmingham

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