Safety investigation launched into the NHS Covid Clinical Assessment Service

26th March 2021 by NASGP

Safety investigation launched into the NHS Covid Clinical Assessment Service

The NHS’s Covid-19 phone line faces a new safety investigation, The Independent reports.

The Healthcare Safety Investigation Branch has launched an inquiry into calls to 111 about Covid-19 symptoms.

NASGP members also raised concerns about the Covid clinical assessment service (CCAS) last year.

Dr Richard Fieldhouse, chair of the NASGP, said: “As an organisation that is by GPs, for GPs, the NASGP fully understands that there’s going to be some nervousness amongst our members about this investigation. But we fully expect the Healthcare Safety Investigation Branch to take a systems-based approach to this investigation.

“Going forward, we hope the lessons learned will improve the way the NHS values its established workforce of fully-qualified GP locums.”

Join NASGP to get support for your work at CCAS.

"I am so glad and grateful for being a member of NASGP's BOB locum chambers. I started with them in a critical period of my career as I was a newly-qualified GP, looking for work in a new area with a new virus hardly hitting the world and the jobs market.

Richard and Ali's help was a godsend. They introduced me to locum work in a friendly and kind manner, provided valuable support and excellent service through the ever-improving LocumDeck and NASGP website. With the help of the chambers, I received a face to face tutorial on Emis (I trained on SystmOne) and my online profile was promoted on a growing network of GP practices throughout Buckinghamshire, Oxford and Berkshire.

I was able to work in different GP practices with different staff and patient demographics, massively increasing my clinical experience, resilience and communication skills.

It also helped me funnelling down all the job offers I received through my locum work until I recently agreed for a salaried position in a GP practice that I love working at. "

Dr Nazar Ahmed

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