Safety investigation launched into the NHS Covid Clinical Assessment Service

26th March 2021 by NASGP

Safety investigation launched into the NHS Covid Clinical Assessment Service

The NHS’s Covid-19 phone line faces a new safety investigation, The Independent reports.

The Healthcare Safety Investigation Branch has launched an inquiry into calls to 111 about Covid-19 symptoms.

NASGP members also raised concerns about the Covid clinical assessment service (CCAS) last year.

Dr Richard Fieldhouse, chair of the NASGP, said: “As an organisation that is by GPs, for GPs, the NASGP fully understands that there’s going to be some nervousness amongst our members about this investigation. But we fully expect the Healthcare Safety Investigation Branch to take a systems-based approach to this investigation.

“Going forward, we hope the lessons learned will improve the way the NHS values its established workforce of fully-qualified GP locums.”

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