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A practice/agency are refusing to pay me...?
  • Write to them explaining what they owe you - give dates and times and a further copy of your Terms & Conditions
    • Keep a copy of all such correspondence
    • Send such correspondence as Recorded Delivery
    • Try to avoid emails when pursuing unpaid bills - too easy to ignore
  • Speak to the practice manager and keep a record your conversation.
    • If you want to make an audio recording of the conversation, many mobile phones offer this facility.
    • You must explain to the person that you are recording the conversation
  • Speak to your LMC, who will be able to talk to the practice on your behalf.
  • If you have no joy with the practice manager, talk to one of the partners
    1. Not necessarily the senior partner - speak to someone likely to see your side of the argument
  • If you're still not getting anywhere, start thinking about making a small claim through a County Court.

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